UK & INTERNATIONAL RETURNS
You may return item(s) to us, provided they are in their original condition with all packaging within 30 days of the receipt. We aim to process refunds within 3 – 5 working days once items have been received by us; however, this may take longer to appear on your account statement. We will email you to confirm a refund has been made.
Please note that we are an authorised stockist for all of our brands, meaning that all products are 100% genuine and sourced directly from the brands themselves.
RETURN INSTRUCTIONS
We offer two easy methods to return your items. Please note, as an independent we are unable to provide free returns.
Option 1: Online Returns Portal (UK returns only)
- Visit our online return portal here.
- Fill in the required information.
- Await a confirmation email that contains a link to generate a prepaid shipping label. Please note a £2.95 fee will be deducted from your refund.
Option 2: Returns Form
- Fill out the returns form that came with your order, or download a new one here.
- Cut out the address label and attach it to your return. (Please note, this is not a prepaid shipping label).
- Send the parcel using any reliable shipping service to:
Arena Menswear
170 Tarring Road
Worthing
West Sussex
BN11 4HG
United Kingdom
We recommend using a tracked delivery service such as Royal Mail to ensure we receive your parcel promptly and securely.
RETURN POLICY
Items must be returned in perfect saleable condition. Garments do not need to be returned in their original plastic wrap, but we’d be grateful where possible. Please note, we are unable to process returns if they meet any of the following conditions:
- The original product tags and(or) labels have been removed.
- The product is marked, soiled, stretched, bleached, or damaged.
- The product is scented with aftershave, perfume, deodorant, or smoke.
- The product shows visible signs of wear or has been washed.
- Footwear shows visible signs of wear such as removed tags, dirty soles, stained insoles, etc.
- The shoe box has been used directly as the postal box, is visibly marked and/or damaged.
- The product presentation box has been used directly as the postal box, is visibly marked and/or damaged.
- For hygiene reasons, we cannot accept returns for underwear and socks unless faulty.
We reserve the right to refuse a return if we deem it to be in an unsuitable condition, and the items may be returned to you at your own cost.
EXCHANGES AND REFUNDS
We work hard to process all returns on the day they are received; however, in busier periods such as Christmas or Black Friday, we request you allow 2 – 3 working days. Once your return has been processed, please allow 3-5 working days for the funds to be available again in your bank account.
If you require an exchange, your new order will be dispatched using our Royal Mail Tracked 48 service. If your exchange is no longer in stock, we will issue a full refund and notify you via the email you used to place your initial order. All refunds are final and cannot be reversed.
FAULTY GOODS
In the rare circumstance that your order arrives damaged or faulty, we request you contact us within 24 hours of the parcel being delivered. The item(s) must be returned in the original condition (unworn, unwashed, tags attached, etc.). All items returned as faulty are subject to inspection before we can confirm the fault and action a refund or exchange. In some circumstances, we may be required to send the goods back to the manufacturer for an additional inspection.
If an item becomes faulty after wear, please contact us as soon as this becomes apparent. If the item is deemed as faulty and is able to be returned to us for a warranty claim, we will provide a free returns label for UK customers and agree to cover sufficient postage for international orders.
If a faulty item is returned back to us without contacting us first, we will not be able to honour the free postage or cover any returns costs that you pay.
CANCELLATIONS
Please notify us as soon as possible if you wish to cancel your order. If we receive your request before your order is dispatched, we will issue a full refund. We are unable to process a refund if your order has been dispatched; however, in this instance, you can return your order for a refund or exchange following the information above.
