Returns or Exchanges:
All of our products at Arena Menswear are 100% authentic and supplied directly from our brand houses. We are confident that you will be satisfied with any item that you purchase from us, however if you decide your purchase does not suit you, or it does not fit, then we will refund or exchange it provided it is returned to us with proof of purchase within 14 days of receipt.
Items must be returned in a saleable condition with all swing tags attached. We reserve the right to refuse exchanges or refunds if garments are visibly worn, marked in anyway, washed, smelling of smoke, aftershave, deodorant or washing detergents or quite simply not up to the standard in which the item was sent. All footwear must be returned in the shoeboxes provided and include all packing.
If you have any problems with an item or it fails to reach the high standard you would expect, or your order is incorrect, then you must contact us within 48 hours of receipt. We will investigate the transaction and if it appears we have made a mistake, we will send you the correct item or issue a refund. Upon investigation, if we are unable to find an error on our part, we reserve the right not to send a replacement or refund.
With all items returned to us for a refund, we will only refund the original cost of the item/s. No refunds will include the original postage charge or any return postage costs unless it is established by ourselves that item/s are faulty or were sent out incorrectly. Refunds will normally be processed within three to five working days after the goods are returned and received by ourselves, however this may take longer to appear on your account statement. We will email you to confirm a refund has been made.
In the event of a potential manufacturing fault we reserve the right to return the item to the manufacturer for further assessment.
For items that are returned for exchange, we reserve the right to charge a fee of £5.00 per order to cover postage and administrative costs for replacements to be shipped within the UK. For International customers the rate for shipping of the exchanged item will depend upon size and weight. These terms and conditions do not affect your statutory rights.
When returning items, we recommend Royal Mail Recorded Delivery and would advise retaining proof of postage as we will not accept any responsibility for loss or damage to returned goods whilst in transit.
Please send any returns with a copy of your invoice or delivery note to the address below:
1 Warwick Lane