Delivery & Returns
Arena Speedy Delivery:
- We always aim to dispatch your orders on the same day as purchase.
- Orders placed before 1pm (GMT) Monday-Friday will be dispatched the same day.
- Orders placed after 1pm (GMT) will be dispatched the next working day.
- To guarantee delivery we must have a full and complete UK address. A day contact telephone number is also required incase we need to verify any details of your order.
UK Standard Delivery - £2.50 / FREE for orders over £20.00
Orders are dispatched by Royal Mail’s Tracked 48 Delivery and generally take 1-5 working days to arrive. All orders placed before 1pm are dispatched the same day!
UK Next Day Delivery - £8.00 - Next day delivery if ordered Monday - Thursday before 1pm.
Orders placed Monday - Thursday before 1pm will be dispatched the same day by Royal Mail Special Delivery and are guaranteed to arrive the following day between 7:00am-1:00pm. Royal Mail cannot specify a particular delivery time within the 7:00am-1:00pm window.
UK Special Saturday Delivery - £10.00 - Saturday delivery if ordered before Friday 2pm.
Orders placed between Thursday 1pm and Friday 2pm will be dispatched by Royal Mail Special Saturday Delivery and are guaranteed to arrive Saturday between 7:00am-1:00pm. Royal Mail cannot specify a particular delivery time within the 7:00am-1:00pm window.
International Delivery - £12.00 per item - Please allow 5-14 working days for delivery.
Orders are dispatched by Royal Mail’s International Signed For service where items will receive priority handling in the UK and abroad and are electronically tracked to the point of delivery. Please note: any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Further Delivery Information:
We want to keep your delivery prices as low as possible, however due to the size and weight of certain products you may be asked to pay a surcharge on heavier items that will not fit in a standard size courier pack. Heavy Items will have an extra charge of £3 added at the checkout.
Orders can only be sent to the customers registered card address or a work address which can be verified. We cannot send orders to a different domestic address to that of which the credit or debit card is registered to.
Arena Menswear reserves the right to charge the full shipping fee to re-send any parcel that is returned to us by the couriers either because the items could not be signed for upon delivery or were not collected from the courier depot. We will contact the customer to inform them the parcel is with us and if we do not receive a response within 7 working days we will refund the item(s), excluding the shipping costs, and cancel the order. After that if a customer still wants the item(s) they will have to place a new order.
If a customer enters the incorrect details, which in turn, means the parcel is sent to the wrong address, Arena Menswear will not be responsible and will pass over any attempts at retrieval to the customer.
Claims for items lost in the post can only be started 15 days after the date of postage. (Standard Royal Mail procedure)
If you receive an order that is incorrect, ie: wrong size/colour etc it must be reported either by phone or e-mail within 7 working days and we will inform you of the next steps to be taken.
Returns or Exchanges:
All of our products at Arena Menswear are 100% authentic and supplied directly from our brand houses. We are confident that you will be satisfied with any item that you purchase from us, however if you decide your purchase does not suit you, or it does not fit, then we will refund or exchange it provided it is returned to us with proof of purchase within 14 days of receipt.
Items must be returned in a saleable condition with all swing tags attached. We reserve the right to refuse exchanges or refunds if garments are visibly worn, marked in anyway, washed, smelling of smoke, aftershave, deodorant or washing detergents or quite simply not up to the standard in which the item was sent. All footwear must be returned in the shoeboxes provided and include all packing.
If you have any problems with an item or it fails to reach the high standard you would expect, or your order is incorrect, then you must contact us within 48 hours of receipt. We will investigate the transaction and if it appears we have made a mistake, we will send you the correct item or issue a refund. Upon investigation, if we are unable to find an error on our part, we reserve the right not to send a replacement or refund.
With all items returned to us for a refund, we will only refund the original cost of the item/s. No refunds will include the original postage charge or any return postage costs unless it is established by ourselves that item/s are faulty or were sent out incorrectly. Refunds will normally be processed within three to five working days after the goods are returned and received by ourselves, however this may take longer to appear on your account statement. We will email you to confirm a refund has been made.
In the event of a potential manufacturing fault we reserve the right to return the item to the manufacturer for further assessment.
For items that are returned for exchange, we reserve the right to charge a fee of £5.00 per order to cover postage and administrative costs for replacements to be shipped within the UK. For International customers the rate for shipping of the exchanged item will depend upon size and weight. These terms and conditions do not affect your statutory rights.
When returning items, we recommend Royal Mail Recorded Delivery and would advise retaining proof of postage as we will not accept any responsibility for loss or damage to returned goods whilst in transit.
Please send any returns with a copy of your invoice or delivery note to the address below:
Arena Menswear, 170 Tarring Rd, Worthing, West Sussex, BN11 4HG